Our Mirax Responsible Gaming

Tools We Offer to Help You Stay in Control

We understand that different players need different types of support, which is why our Mirax Casino account settings include several practical tools. You can activate any of the following features at any time by contacting our support team or adjusting your account preferences:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can add to your account.
• Loss Limits — define a maximum amount you're willing to lose over a chosen period.
• Wagering Limits — control the total amount you can stake within a set timeframe.
• Session Time Reminders — receive alerts after a set duration of continuous play.
• Reality Checks — pop-up notifications reminding you how long you've been logged in.
• Temporary Cool-Off Periods — pause your account for 24 hours, 7 days, or longer.
• Self-Exclusion — close your account for an extended period or permanently, with no option to reverse the decision early.

Our Mirax support team can help you configure any of these limits, and we never pressure players to remove or increase them before the cooling-off period ends. Once you set a limit with us, we honor it strictly, and any request to loosen it requires a mandatory waiting period.

How We Handle Self-Exclusion Requests

If you decide that a break from gambling is the right choice for you, we at Mirax make the self-exclusion process straightforward. Simply contact our team via live chat or email, and we will close your account within 24 hours. During self-exclusion, we suspend all marketing communications, including any Mirax bonus offers, remove your access to deposits and gameplay, and ensure you cannot reopen your account until the agreed period has passed. Our Mirax Casino policy treats these requests as irreversible once submitted, which protects you from impulsive decisions to return too soon.

Recognizing the Signs of Problem Gambling

We want every player at Mirax to enjoy our slots, live tables, and jackpot games without gambling becoming a burden. Some common warning signs that gambling may be turning into a problem include:

• Spending more time or money than originally planned
• Chasing losses by depositing again to "win back" what was lost
• Borrowing money or using funds meant for essential expenses
• Feeling anxious, irritable, or preoccupied with thoughts of gambling
• Neglecting work, relationships, or responsibilities because of gaming sessions
• Hiding gambling activity from family or friends

If any of this sounds familiar, we encourage you to use the tools we've described above and to reach out to our team so we can guide you toward the right resources.

Organizations We Recommend for Extra Support

Beyond the tools built into our Mirax Casino platform, we also encourage players to seek independent, professional support when needed. We recommend the following organizations, which offer free and confidential help:

These organizations operate independently from us, and we have no financial connection to them. We simply believe they offer excellent, unbiased guidance for anyone who feels their gambling habits need attention.

Protecting Minors and Vulnerable Players

Our Mirax Casino platform is strictly for adults, and we take multiple steps to prevent underage access. We verify identity during registration and withdrawal requests, and we recommend that account holders take additional precautions at home, such as:

• Using parental control software to block gambling websites on shared devices
• Keeping login credentials private and never sharing account details with minors
• Setting up device-level restrictions for children who share a computer or phone
• Enabling browser filters that prevent access to gambling content

We at Mirax also monitor accounts for unusual patterns and may pause access if we suspect an account is being used by someone underage or by a person who has previously self-excluded.

Verifying Your Identity With Us

As part of our commitment to responsible gaming, our Mirax team requires standard KYC documentation before processing larger withdrawals. This typically includes a government-issued ID, proof of address, and confirmation of your payment method. We ask for this information not to slow you down, but to ensure that every account on our platform belongs to a verified adult who is playing under their own identity. Getting started is easy with the quick Mirax login process, and our verification steps help keep every account secure.

Setting Healthy Gaming Habits

We want your time with us to always feel enjoyable, which is why we suggest a few simple habits:

1. Decide on a budget before you start playing and stick to it.
2. Set a time limit for each session and use our reality check reminders.
3. Take regular breaks, especially during longer sessions.
4. Never gamble to escape stress, sadness, or financial pressure.
5. Treat wins as a bonus, not as income you rely on.
6. Balance gaming with other hobbies and social activities.

Following these steps helps keep your experience at Mirax Casino fun and stress-free, exactly as we intend it to be.